Shipping & returns
Your Veylmoor order
Check your chosen character and quantity before placing your order. Keep your confirmation email: its order-status link is where you can review your order and shipping updates.
Shipping & tracking
Available delivery destinations, shipping options and charges are shown at checkout. Delivery time depends on your location and order date. If you need your ghost for Halloween or another event, contact us before ordering so we can confirm the available delivery estimate.
We send shipping and tracking details by email after dispatch. Tracking can take time to show its first carrier scan.
Returns & product support
If you need help, want to request a return or your item arrives damaged, contact our team with your order number and a description of the issue. Please wait for return instructions before sending anything back.